Privacy Policy


At Feedback Sync (Proprietory of Peacock India), and its affiliates/subsidiaries (collectively referred to as "Feedback Sync", "we", "us", and "our"), we are committed to protecting your privacy and ensuring transparency and fairness in the transfer of your Personal Information.

1. Introduction

This Privacy Policy is an integral part of our Terms of Service. We recommend that you read this Privacy Policy in its entirety to understand how we handle your Personal Information and to ensure that you are aware of our privacy practices. We may, at our sole discretion, update, modify, or change this Privacy Policy to meet the evolving legal, regulatory, and operational requirements. While we will notify you of any material changes to this policy via email, we encourage you to periodically review this page to stay informed about the latest updates on our privacy practices. If you do not wish to accept any of the updated changes in this policy, please discontinue using the Services and/or our website. Please note that your continued use of the Service(s) following any modification or change to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

2. Scope of the Privacy Policy

This Privacy Policy outlines the types of Personal Information obtained by Feedback Sync (Proprietory of Peacock India) through the website, our products, and the services we offer. It explains how we may use that Personal Information, with whom we may share it, and how you can exercise your rights relating to the processing of your data. The Privacy Policy also describes the measures we take to secure your Personal Information and provides information on how you can contact us to learn more about our privacy practices. This Privacy Policy applies to all the products, services, websites, and applications offered by Feedback Sync (Proprietory of Peacock India) and its affiliates/partners, unless otherwise specified.

By accessing or browsing our website, using our Services, or responding to surveys, polls, questionnaires, etc., sent by our customers, you confirm that you have read, understood, and agreed to this Privacy Policy in its entirety. If you do not agree with the practices described in this Privacy Policy, you should not use our website or Services.

References to "data" in this Privacy Policy relate to any data you collect using our services, including the responses you receive from your surveys and the data you enter into our application in the form of email IDs and CSV files containing information about the people to whom you send the surveys. We only process your data, and at all times, the data belongs to you and you alone.

For the sake of clarity, this Privacy Policy is applicable to three categories, namely:

(1) Users

(2) Respondents

(3) Subscribers/Visitors.

3. Definition

Capitalised terms used in this Privacy Policy but not defined herein shall have the same meaning as defined in the Terms of Service. For the purposes of this Privacy Policy, the following definitions and rules of interpretation shall apply:

"Personal Information" refers to any information that can be used to identify, locate, or contact an individual directly or indirectly, which is obtained from or provided by you through the use of our website and/or Services.

"User" has the meaning given to it in the Terms of Service located on our website.

"Respondent" refers to an individual(s) who receives or responds to surveys sent by the Users or otherwise interacts with the Users through our Services.

"Subscriber" includes anyone who subscribes to our email notifications, newsletters, marketing surveys, etc.

"Visitor" includes anyone who visits, uses, or otherwise interacts with the Feedback Sync website.

"Service" has the meaning given to it in the Terms of Service located on our website.

"You" and "Your" refer, depending on the context, to either a User, Respondent, Subscriber/Visitor, or all.

4. Source of Collection of Information

We may collect, process, and use information about you when you:

  • Register for our Services
  • Interact with our Services
  • Install and/or access our Services through our applications, including our mobile application and browser extension
  • Connect to our Services through third parties, including social media accounts, email accounts, and business partners
  • Contact us for any support
  • Respond to surveys or polls sent by our Users
  • We collect certain information about you when you submit or provide it to us directly. When you interact with our Services online, on our website, or through our mobile applications, we also automatically collect information about you and your use of the Services through the use of log processes, cookies, and other similar tracking technologies. Certain other information is collected about you from third parties, such as when you connect through a third-party service or business partner site.


This Privacy Policy applies to four categories: Users, Survey Respondents, Subscribers, and Visitors.

1 Users

In this section, "You" and "Your" refer to Users.

1.1 What do we collect from you?

  • Registration information:
  • When you register an account on the Feedback Sync platform, we collect your Personal Information, including your email address, contact details, IP address, location, device information, and other necessary information to help you create an account and provide our Services.

  • Billing information:
  • If you make any payments on the Feedback Sync platform, we may collect billing details such as your name, billing address, and financial information (such as credit card details) as required for processing the payment. Please note that we do not store any credit card information on our systems. We utilise a trusted third-party payment processor to handle credit card transactions securely.

    The information you provide during registration and billing is treated with utmost confidentiality and is used solely for the purpose of providing our Services to you. We adhere to strict data protection practices to ensure the security and privacy of your information.

  • Usage information and Account settings
  • When you use the Feedback Sync platform and its services in India, we may collect usage information about you, such as the web pages you visit and your language preferences. Additionally, you have the option to customise your account settings, including your default language, timezone, and branding preferences.

  • Address book information
  • You can import email addresses into your audience list and use them to invite people to participate in your surveys. Please note that we do not utilize the email addresses you have stored for our own purposes.

  • Other information
  • We may collect information from you through testimonials, case studies, forms, or any other information you intentionally share with us in various contexts.

    Note: We highly value the privacy and security of your respondents' email addresses. Feedback Sync will not send emails to your survey respondents or subscribers without your explicit direction. We do not sell or share the email addresses in your list with any third parties.

  • User Details
  • When a user interacts with our application, we track user details such as IP address, location, device information, browser information, and user activities. We also track referral information, meaning we monitor how the user landed on Feedback Sync. These details are tracked to enhance the user experience and improve our services.

  • Event Logs
  • To ensure effective troubleshooting in case of emergencies, we maintain a log of all user-generated requests. This log includes user information such as IP address, location, operating system information, browser details, device type, and the timestamp of user interactions. These log files are encrypted and regularly rotated.

  • Information we collect from Third-parties
  • Feedback Sync may collect your Personal Information from third parties with whom you have granted permission to share your personal data.

  • Survey data
  • Your survey data, including questions, responses, and audience lists, is securely stored with us. Your survey data belongs to you, and as the administrator, you have the authority to collect and export responses as you see fit. We do not sell or use the survey responses you collect for our own business requirements. As the administrator, you also have the ability to edit previously submitted data.

    We take the security of your Personal Information and data seriously. We store them securely and adhere to industry-standard security measures to protect the Personal Information you provide to us during transmission and while it is stored. If you have any questions or concerns about the security of your Personal Information, please contact us at [email protected].

    Survey data is stored on servers located in India, as specified by you. We process your survey data on your behalf and according to your instructions.

1.2 When do we collect your Personal Information?

We collect your Personal Information, including but not limited to your name, contact number, email address, and credit card information (as mentioned above), when you register for a Feedback Sync account or use our Services, browse our website, or consult with our customer service team. We collect this information for the purpose of providing the Services and for our legitimate interests as permitted under the relevant data protection laws in India.

1.3 Your Data Protection Rights

If you wish to exercise your rights under the applicable data protection laws in India, please contact us via email at [email protected]

Subject to the applicable data protection laws, you may be entitled to the following rights:

  • The right to be informed of what Personal Information is being processed and the reasons for such processing.
  • The right to access, update, edit, and delete your information.
  • The right to restrict and object to the processing of your information.
  • Depending on your subscription plan, the right to export your survey data from your Feedback Sync account in various available formats.
  • The right to lodge a complaint with a data protection authority regarding our collection and use of your personal information.
  • Before contacting your local supervisory authority, please attempt to resolve any issues with us directly in an amicable manner.
  • Note: You are solely responsible for responding to requests raised by respondents regarding their data protection rights.

1.4 Survey Respondents

For the purpose of this section, "you" refers to survey respondents.

Surveys are conducted by our users who utilise our Services to collect information from you, which may or may not include your Personal Information. We do not access or use your information for any purposes other than what is necessary to provide our Services to our users. We host surveys on our website or app and act as an intermediary platform for our users to collect the responses you submit to the survey creators. We process the data provided by you to our users solely for the performance of contractual obligations and the provision of our Services to our users. We are not responsible for the security and privacy practices of our users, which may differ from those set forth in this Privacy Policy. The anonymity of your responses depends on how the survey creator has configured the survey.

We do not sell, misuse, or share your responses with third-party advertisers or marketers. However, the survey creator's policy may differ, so it is advisable to check with them in this regard.

We will not contact you unless directed to do so by our user, in which case we will collect and use your contact information, such as your name and email address, as provided by our user.

If you have any questions about a survey you are taking, please contact the sender of the survey directly, as Feedback Sync is not responsible for the content of the survey or your responses to it.

2.1 What information do we receive from you?

  • Contact Information:
  • When you respond to survey requests in Feedback Sync, you may provide personal information such as your name and email address. We will only use this information to contact you if necessary.

  • Internet and Network Activity:
  • We collect navigational information, such as your IP address, geographical location, browser type, and device information, when you interact with Feedback Sync.

  • Usage Information:
  • When you use Feedback Sync, we collect usage information, including the web pages you visit and your language preferences.

2.2 When do we collect your Personal Information?

We collect your personal information in Feedback Sync when you choose to respond to survey requests or interact with our platform.

2.3 Your Data Protection Rights

As a processor of data on behalf of our users, we recommend contacting the relevant user to exercise your data protection rights. If you have any questions about your rights under applicable data protection laws, you can contact us at [email protected].

  • For Subscribers and Visitors:
  • When you register, sign up for our newsletter, or use our website features, we may collect certain information from you. This includes navigational information such as your IP address, geographical location, browser type, and pages viewed. We will only use your personal information to communicate with you regarding your queries or to provide updates about our products, features, and services.

3.1 What information do we collect from you?

  • Contact Information:
  • When you visit our website or subscribe to our products, features, and services, we may collect and use your personal information, such as name and email address, that you voluntarily provide to us.

  • Analytics:
  • We may use Google Analytics to gather information about the behaviour and demographics of our website visitors. To opt-out of Google Analytics data processing, please visit

  • Navigational Information:
  • We collect navigational details like IP address, geographical location, browser type, device information, length of visit, pages viewed, and URLs visited, including those tracked by our browser extension.

  • Referral Information:
  • We record information about the source that referred you to our website, including social media platforms or links you clicked on before visiting us.

  • Information from Third-Party Sources:
  • With your permission or if publicly available, we may collect information from third-party sources, such as social media platforms and data providers.

If you no longer wish to receive communication from us, please unsubscribe from our services.

3.2 Your Data Protection Rights:

If you want to exercise your data protection rights under applicable laws, including the GDPR or CCPA, please contact us at [email protected]. You may have the following rights:

Right to be informed about the processing of your personal information.

Right to access, correct, update, port, delete, restrict, or object to our processing of your personal information. Right to lodge a complaint with a data protection authority. We encourage resolving any issues with us amicably before contacting the local supervisory authority in India.

Contact details for data protection authorities in India are available upon request.


For the purpose of this section, "You" or "Your" refers to Users, Respondents, Subscribers, and Visitors as applicable, unless otherwise specified.

Use of Your Information:

We may use the information we collect from You when You register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use any site features. Our use of Your Personal Information is governed by our legitimate interests, contractual obligations, and the following purposes:

  • Process Your registration with our Services and provide necessary communications, such as emails, invoices, receipts, and notices related to Your account.
  • Communicate with You regarding Your account and provide customer support.
  • Enforce compliance with our Standard Terms of Service and applicable laws to protect the rights and safety of our Users.
  • Personalise Your experience and deliver content and product offerings based on Your interests.
  • Improve our website and services to better serve You.
  • Administer contests, promotions, surveys, or other site features.
  • Process Your transactions efficiently.
  • Request ratings and reviews of our services or products.
  • Follow up with You after correspondence, including live chat, email, or phone inquiries.
  • Investigate and prevent unauthorised access and prohibited activities to ensure compliance with our Terms of Service and applicable laws.

Carry out legitimate business purposes and other lawful purposes with Your consent.

1. Sharing Your Personal Information:

Feedback Sync (Proprietory of Peacock India) will not share Your Personal Information without Your consent, except as required by law. As a Data Processor, we may disclose Personal Information to third-party sub-processors in accordance with the provisions of the Data Processing Agreement (DPA). We may also share Your Personal Information with third-party service providers to enhance and improve our Services.

For detailed information on third parties with whom we may share Your information, please refer to Annex III of our DPA document.

We engage third-party service providers to offer complementary services, such as customer support, authentication services, payment processing, and promotions administration. These service providers may have access to Your information solely for the purpose of providing their services and are prohibited from using Your information for their marketing purposes or any other purposes unrelated to the services they provide to us.

2. Disclosure for Legal Purposes:

In certain circumstances and as permitted by applicable law, we may disclose the information we collect, including Personal Information:

  • In response to subpoenas or other legal processes.
  • Upon request from governmental authorities conducting an investigation.
  • To enforce our terms and conditions or other policies applicable to our Services.

If You have any questions or concerns regarding the use or sharing of Your Personal Information, please contact us.

3. Collection and Use of Personal Information:

At Feedback Sync, we collect and process your Personal Information in a lawful and transparent manner. The types of Personal Information we collect depend on the specific context and purpose for which it is collected. We only collect and use your Personal Information when it is in our legitimate interests and does not override your data protection interests, rights, and freedoms. For more information on how we use your Personal Information, please refer to the "Use of Your Information" section in the General Information.

If you have any questions about the legal basis for collecting and using your Personal Information, please contact us at [email protected].

4. International Data Transfer:

Feedback Sync has data centers located in India. We ensure that any transfer of Personal Information to countries outside of India is done in compliance with applicable laws and regulations. We take all necessary measures to ensure the security and protection of your Personal Information during such transfers.

For more information, please refer to our Data Processing Agreement (DPA) and the section on International Transfer of Data.

5. Retention of Personal Information:

We retain your Personal Information as long as you have an account with us to maintain our relationship with you and for evidential purposes. However, we are not obligated to retain your data beyond what is required by law or our specific agreements with you. Upon termination or expiry of your account, we will delete all your Personal Information, including any copies thereof, within 30 days, unless technical or other reasons prevent us from doing so. In such cases, we will take measures to block further processing of your Personal Information until deletion is possible. Please note that certain data may be retained for legal and regulatory requirements.

6. Data Portability:

As the owner of your data, you have the right to decide where and with whom your data resides. You can use our standard data export functionality or API to export your data. If you face any issues, we will assist you in exporting your data.

7. Our India Representative:

As per Indian regulations, we have appointed a representative in India to act as our point of contact for data protection matters. Our nominated India Representative is:

VT Shreeram

8. How we respond to Do Not Track Signals:

If you wish to prevent Feedback Sync from processing your data, you can enable the "Do Not Track" (DNT) signal in your browser settings. This will disable tracking whenever you visit our website.

9. Third-Party Websites:

We do not sell, trade, or transfer your Personally Identifiable Information to outside parties, except for our website or service hosting partners and other parties who assist us in operating our website or services, conducting our business, or serving our users. These parties are bound to keep your information confidential. We may also release information when it is necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

10. Third-Party Links:

Occasionally, we may provide links to third-party products or services on our website. These third-party sites have their own privacy policies, and we do not hold any responsibility or liability for their content and activities. We strive to protect the integrity of our site and welcome any feedback regarding these linked sites.

11. COPPA (Children Online Privacy Protection Act):

Feedback Sync is committed to complying with the Children's Online Privacy Protection Act (COPPA) regulations. Our Services and website are not intended for children under the age of 13. We do not knowingly collect Personal Information from minors. If you believe that a minor has accessed our website or registered with us, please contact [email protected], and we will take necessary steps to terminate the account and delete the information.

12. Our Commitment to Data Privacy:

Feedback Sync places the utmost importance on the privacy of its customers' data. We are fully committed to complying with data protection regulations and maintaining the highest operational standards to protect customer data.

13. Amendments to Privacy Policy:

Feedback Sync reserves the right to make changes to this Privacy Policy. We will post the revised version on our website, along with the effective date. If there are any material changes in how we collect or handle your information, we will notify you via email, regardless of your email preferences. By continuing to use our Services, you consent to the amended Privacy Policy. If you do not agree with the terms or any amendments, you may choose to discontinue using our website or Services.

14. Unsubscribe From Our Communications:

If you wish to unsubscribe from our marketing communications, you can do so by clicking on the "Unsubscribe" link provided at the bottom of our emails, updating your communication preferences, or sending an email to [email protected].

Please note that you cannot unsubscribe from transactional emails related to your account or the Subscription Service.

How To Contact Us:If you have any questions regarding our privacy policy, please feel free to email us at [email protected]. We will respond to your inquiry within 30 business days.

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